What Is The Hydra Certificate?
Every product you purchase comes with a Hydra Certificate. This card serves two purposes: it verifies your product is authentic, and it grants you access to our refill program.
The name comes from the mythological Hydra—a creature that regenerates. When you refill instead of repurchase, you're participating in a cycle of regeneration rather than consumption.
Each certificate contains a unique authentication code registered to your purchase. Keep it safe. You'll need it for refills.
Our Values
Authenticity
Every product is verified. No counterfeits, no compromises. Your certificate proves what you bought is what we made.
Regeneration
Refills cost less. You keep your bottle, we refill it. Simple economics that respect both your wallet and the planet.
Sustainability
Return your bottle or reuse it. Either way, it doesn't become waste. This is how we reach our sustainability goal.
How It Works
Receive Your Certificate
Every product ships with a Hydra Certificate inside the box. Each certificate has a unique authentication code linked to your order.
Verify Authenticity
Scan the QR code or enter your authentication code at carboncopy.one/verify to confirm your product is genuine. Takes 10 seconds.
Keep It Safe
Store your certificate somewhere you won't lose it. You'll need it when you're ready for a refill. No certificate, no refill pricing.
Get Refill Pricing
When you're ready for more, present your certificate and order number. You pay refill price (shown on the card). No expiration date. No fine print.
The Sustainability Commitment
By using refill pricing, you agree to either reuse your original bottle or return it to us for creative projects. This is not negotiable. It's the entire point.
We don't make this commitment to look good. We make it because producing new packaging for every purchase is wasteful. The Hydra Certificate is our way of building a closed loop.
Your bottle becomes part of something else. Or it stays in use. Either way, it doesn't end up in a landfill. That's the goal.
Nighttime Honesty
At 4AM, pretense falls away. We sell what we'd use ourselves. We ask only what makes sense. The Hydra Certificate is part of that honesty—no marketing, just function.
Questions
What if I lose my certificate?
Contact us at cs@carboncopy.one with your order number. Most importantly, explicitly tell us your reason, as detailed as you could. We havew to view every situation case by case in accordance to the Returns Policy. There may be a small fee to cover production costs if we decide to reissue a certificate to you.
Can someone else use my certificate?
No. Each certificate is tied to a specific order. We verify the authentication code matches the order number you provide. Transfers aren't allowed.
Does the refill pricing expire?
No. As long as you have your certificate and present it with your order number, refill pricing applies. We don't put expiration dates on commitments. However, we reserve rights to have reasonable price adjustments in the future.
What about returns?
Returns are subject to our return policy. You must present your Hydra Certificate. Window is 90 days from purchase. See our full return policy for details.
How do I return my bottle?
Bring to any one of the designated collection stations, or mail it back (you may email us for a prepaid label). Clean bottles get recycled into creative projects. We'll share updates on what they become.
Do I have to pay any mailage or admin fee for return bottle?
No. There are no any hidden agendas, and for mailage, you may call us to obtain a paid label for delivery of the bottle.